Challenge: A midsize service company was thwarted by losing contracts and talent to their competitors. There were 20 supervisors and 6 managers that were each going in different directions, and often brought together only for the fire drill du jour.
Solution: We provided an extensive employee engagement assessment and a strategic planning process that included a pre-retreat and strategic planning training. We then used SWOT Analysis, focus groups, an additional retreat, rollout implementation training and quarterly accountability meetings with the strategic planning team.
Results: This clarified focus created a united leadership team that agreed on strategic S.M.A.R.T. goals and was able to align their respective departments to achieve and develop team and individual goals that supported department processes and policies, increasing communication and engagement. In addition, they realized a 75% increase in goal achievement.
Impact: Less fire drills, more fire prevention and a 75% increase in revenue over four years. Increase of contract retention by 50%. Decrease in talent exodus by 60%. They also achieved the highest level of Mass Excellence Award.