Challenge: A specialized manufacturing company was growing quickly. Technical experts became managers and leaders without any training. Growth began to slip as morale and conflicts punctured the culture and customers started complaining. Retention of key employees and results were on the line.
Solution: Next Level Leadership Program. Emerging leaders participated in a year-long program that provided each with a 360 and DISC assessment to target blind spots. Within this program, we provided individual and cross-functional group coaching and 12 management training modules supplemented by articles and books on management, as well as our workbook: Success Strategies. We also ran workshops for the customer service department to increase customer satisfaction.
Results: Retention was no longer a problem and products were delivered on time and on budget. Managers began to feel competent about leadership capabilities and changed parts of their leadership styles. Several graduates of the program went on to higher positions, including: COO, shop foreman, customer service director and VP of sales. The company won several awards for Best Places to Work and Mentoring.
Impact: Company grew 50% in 3 years.