Challenge: A small logistics firm was struggling with confusion about direction, roles and goals. These stumbling blocks continuously resulted in duplication of efforts, unmet goals and lackluster results. At the root of the problem was the fact that no one understood the companys mission, vision, values and goals.
Solution: Developing a comprehensive process that included assessment, a Strategic Planning GPS, retreat that included implementation, alignment and accountability.
Results: Produced a unified effort, rich in goal achievement, through company alignment and management engagement that enabled growth and productivity. In addition, the company enjoyed increases in both the top and bottom line.
Impact: Through an increase in employee engagement, customer retention increased 25%, on-time delivery increased 40% and revenue increased 15%. Plus, they won local and national recognition as one of the Best Places to Work.